Refund Policy

Last updated: June 1, 2024

1. Introduction

At OmaniBiz, we are committed to ensuring your satisfaction with our products and services. This Refund Policy outlines our guidelines for returns, exchanges, and refunds to ensure a smooth experience in case you're not completely satisfied with your purchase.

Please read this policy carefully to understand your rights and responsibilities when requesting a refund or return.

2. Conditions for Refunds

Our refund conditions vary depending on the type of product or service purchased:

2.1 Physical Products

For physical products such as the Executive Business Planner Pro and Executive Conference Bundle, we offer refunds under the following conditions:

  • The item is returned within 30 days of the delivery date.
  • The product is in its original condition, unused, and with all original packaging and tags.
  • You provide proof of purchase (order number, receipt, or confirmation email).
  • The product is not damaged due to misuse, neglect, or accidents.
  • Custom or personalized items cannot be returned unless they are defective or damaged upon receipt.

2.2 Digital Products

For digital products such as the OmaniTech Business Analytics Suite, we offer refunds under the following conditions:

  • The refund request is made within 14 days of purchase.
  • You have not downloaded, activated, or used the digital product beyond a reasonable evaluation period.
  • You provide detailed information about why the product did not meet your expectations or requirements.

Once a digital product has been downloaded, activated with a license key, or used extensively, we cannot offer a refund due to the nature of digital goods.

2.3 Services and Training Programs

For services and training programs such as the Business Leadership Development Program and Administrative Workflow System, our refund policy is as follows:

  • For services not yet rendered or training programs not yet started, you may request a full refund up to 14 days before the scheduled start date.
  • For services partially rendered or training programs in progress, we may offer a prorated refund based on the percentage of service or training completed.
  • No refunds will be provided for completed services or training programs.
  • For subscription-based services, you may cancel at any time, but refunds will only be issued for unused portions of the current billing cycle.

3. Exceptions to Refund Eligibility

Certain circumstances may disqualify a purchase from refund eligibility:

  • Products or services clearly marked as "non-refundable" at the time of purchase.
  • Special order or custom-made items created to your specifications.
  • Digital products that have been downloaded, accessed, or where license keys have been issued.
  • Services that have been fully rendered or completed.
  • Products damaged due to improper use, accidents, or neglect after delivery.
  • Promotional items or products purchased during special sales events that were marked as "final sale."

4. Refund Process

4.1 How to Request a Refund

To initiate a refund request, please follow these steps:

  1. Contact our Customer Support team at [email protected] or call +448575613854.
  2. Provide your order number, the date of purchase, and a description of the items you wish to return.
  3. Explain the reason for your return or refund request.
  4. Our team will review your request and provide you with instructions on how to proceed, including return shipping details if applicable.

4.2 Return Shipping

For physical products:

  • If the return is due to our error (wrong item sent, defective product, etc.), we will cover the return shipping costs.
  • If the return is due to customer preference or other non-error reasons, you will be responsible for the return shipping costs.
  • We recommend using a tracked shipping service to ensure the safe return of your items.
  • Please package the items securely to prevent damage during transit.

4.3 Refund Processing Time

Once we receive your return or approve your refund request:

  • For physical products: We will process your refund within 5-7 business days after receiving and inspecting the returned item.
  • For digital products: Refunds will be processed within 3-5 business days after approval.
  • For services: Refunds will be processed within 5-7 business days after approval.

Please note that it may take an additional 3-10 business days for the refund to appear in your account, depending on your payment method and financial institution.

5. Refund Methods

Refunds will be issued using the same payment method used for the original purchase:

  • Credit/Debit Card payments: Refunded to the same card used for purchase.
  • PayPal payments: Refunded to your PayPal account.
  • Bank transfers: Refunded to the originating bank account.
  • Other payment methods: We will work with you to determine the most appropriate refund method.

In some cases, we may issue store credit or offer an exchange instead of a monetary refund, particularly for items returned beyond the standard return period but within a reasonable timeframe.

6. Exchanges

If you would like to exchange a product rather than request a refund:

  • Contact our Customer Support team within 30 days of receiving your order.
  • We will provide instructions for returning the original item.
  • Once we receive the returned item, we will ship the replacement product to you.
  • If the exchange is for a higher-priced item, you will need to pay the difference.
  • If the exchange is for a lower-priced item, we will refund the difference using your original payment method.

The same conditions regarding product condition apply to exchanges as they do to returns.

7. Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us within 48 hours of receiving the item.
  • Provide photos of the damaged product and packaging, if possible.
  • We will arrange for a replacement or refund, depending on your preference and product availability.
  • For damaged digital products or services, please provide details of the issue so our technical team can assess and resolve the problem or provide a refund.

We cover all shipping costs for returning and replacing damaged or defective items.

8. Special Circumstances

8.1 Bulk Orders

For bulk orders (purchases of 5 or more of the same item), special refund terms may apply. Please contact our sales team before placing a bulk order to discuss specific terms.

8.2 Promotional Items

Items received as free gifts or promotional items with purchases cannot be returned for cash value but must be returned with any qualifying products if a full refund is requested.

8.3 International Orders

For international orders, additional restrictions may apply due to customs regulations. International customers may be responsible for return shipping costs, import duties, and taxes associated with returning products.

9. Policy Updates

We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

10. Contact Us

If you have any questions about our Refund Policy or need assistance with a return or refund, please contact us:

  • By email: [email protected]
  • By phone: +448575613854
  • By mail: 55 Phillips Lane, Port Patricia N11 1RH, United Kingdom

Our Customer Support team is available Monday through Friday, 9:00 AM to 6:00 PM GMT.